Frequently Asked Questions

• Dietary Information & Nutrition 

▪ Is your product Kosher?  - NO

▪ Is your product Halal? - NO

▪ Is your product gluten free? - NO 

▪ Is your product organic? - NO

▪ What allergens are in your product? - Barley, Gluten, Yeast, Hops, Histamines & Sulfites 

▪ What is the alcohol percentage of your product? 4.2% ABV

• Product availability

▪ Where are you available for purchase? Visit https://ogbeers.com/locations# for in person sales locations

• Order information
• Can I expedite my order? 

Unfortunately not, all orders are shipped with Standard shipping. If you’re eligible for delivery, you’ll be able to select your preferred time and day for delivery. 

• Can you hold my shipment until a later date? If your order has already been fulfilled, we can’t reschedule your delivery. Please reach out to admin@ogbeers.com if you need us to hold your shipment. Please keep in mind that we might not be able to comply with your request.
• How do I track my order? 

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email after 3 days, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there. 

• Shipment and Fulfillment Estimated Times 

The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days. The time to ship after the fulfillment time is 1-5 business days. 

• ORDERS IN PRE-SALE The Limited Edition 250th Birthday of the US Army Cans are in pre-sales and will not start shipping until late in September, 2025. You will receive an updated email when your pre-sales item is shipped.
• Do you ship to all US territory? 

This service may be limited or not available at all in some places due to local law or other restrictions. 

• Do I need to be home to receive my package? 

Someone 21+ with a photo ID must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order will be returned to the retailer who fulfilled your order and a partial refund will be issued. 

• Can I ship to a P.O. Box? 

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box since all orders require an adult signature. 

• How long does it take for an order to ship? 

(Excluding Pre-sales) Most orders ship within 1-3 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-5 business days after shipment. From time to time, there may be some delays due to high demand.

• Can I add or remove a product from my order? 

Unfortunately not, all sales are final.

• Can I get a refund on my order? 

All sales are final and returns or exchanges are not accepted. However, if your order was damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at admin@ogbeers.com within 3 days of receiving the shipment with a picture of the damage or incorrect items.

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card.

• Can I change my delivery address? 

If you enter an incorrect delivery address while placing your order, or otherwise fail to sign for your order upon delivery, email us at  admin@ogbeers.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus taxes and any applicable shipping and restocking costs. 

• How old do you have to be to place an order? 

21 or older. 

• I ordered multiple products but I only received some of them. What happens next?

Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at admin@ogbeers.com so we can look into it and help you. 

• Do you ship internationally? 

Unfortunately, not at the moment.

• How is this charge going to show in my bank statement?

Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK” or "GDP*OG BEERS SEMINOLE FL"